Mission Statement: Our Commitment to You

Data Devices International Inc. strives for the highest level of service and ongoing support with the best prices available. We have built our business of over 34 years on the cornerstones of top-quality merchandise, professionalism, efficiency and customer satisfaction.

As a person, I don’t like to wait for anything. I don’t like waiting in lines. I don’t like waiting on the phone. We try to have a real person answer every call within business hours, so you don’t have to deal with voicemails and hold times. Furthermore, I certainly wouldn’t want to wait for 2 months or more to get a machine – and we wouldn’t want you to, either. That is why we carry in stock a majority of the machines we sell – they can be shipped the same day. We have a daily UPS pick-up at 4:30pm, so if we receive your order before 3:00pm Pacific Time, we can generally ship your unit that same day.

Today’s consumer is savvy. Our customers demand the best value available. Our motto “We’ll Beat Any Quote!” is our commitment to you that we will work our hardest to offer you the lowest price available for that unit. With the introduction of our new Price Match feature, if you provide a written quote to us that is lower than our price, we will do our best to beat it – even in some cases if that means taking a financial loss on the product. That is how committed we are. Low overhead and very high turnover permit us to offer lower prices than the competition and we feel we provide better value.

We pride ourselves on our after-sales support. We strive for excellence in this area, which is why we offer extended warranties, maintenance contracts, on-site maintenance and ongoing technical assistance. Our extended warranty is one of the best on the market. With our stocked items, if your machine fails, we ship you another unit immediately. You do not have to wait days - or weeks - to receive replacement shipping packaging, for the machine to reach the repair depot, for the repair, and then for the return shipment. Standard depot repair processes can take upwards of three weeks. With Data Devices International, you will have your replacement unit within 5 business days or less. Once you have the replacement unit up and running, simply use the packaging to ship the original unit back to us.

Our goal is to provide you with the services you need – which is why Data Devices International, Inc. offers a very broad line of services: sales of new and remanufactured units, leases, rentals, degaussing and destruction services. We rent many of the machines we sell for both weekly and monthly periods. We remanufacture used equipment that can be purchased at a discount with a new machine warranty. We welcome trade-ins and are happy to apply part of all of your original unit purchase price to any future upgrade. As your business grows, we want to grow with you. If you would like a service from us that you don’t see on the store, please contact us and we’ll work something out together.

These are a few of the reasons Data Devices International has been in business for 34 years and continues pushing strong into the twenty-first century.

If we ever fall short on our promise to take care of you and your business, please call me. I would like to hear from you. Your comments and suggestions help us improve our ability to serve your needs. You can reach me direct anytime at 626-799-6545.

David Partridge

President

Data Devices International, Inc.

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